FAQ

WHAT TYPES OF BUG BITES DOES THERAPIK® WORK FOR?

Therapik® works for bites & stings from:

  • Mosquitoes
  • Bees/Wasps/Hornets
  • Red/Fire Ants
  • Black Flies
  • Chiggers
  • No see-ums
  • Fleas/Sand Fleas
  • Jellyfish
  • Most stinging or biting insects
  • …and much more

Therapik’s clinically proven process can deactivate the venom from over 20,000 different species of insects and sea creatures.

 

WHAT TYPES OF BUG BITES DOES THERAPIK® NOT WORK ON?

Therapik® is not indicated for the treatment of any spider, scorpion or snake bites, since these creatures do not deliver thermolabile venom.

 

WHO CAN USE THERAPIK®?

Therapik® can be shared and used on children over the age of 3 when adult supervised. It also works on pets!

 

WHERE DOES THERAPIK SHIP TO?

Therapik ships worldwide and internationally to over 70 countries.

We ship most orders within 24-48 hours from the date we receive them, the exception being, orders received after 3pm EST Friday, Saturday, or Sunday will begin processing first thing Monday morning. In the event your order cannot be shipped you will be contacted immediately by e-mail and informed of the reason for the delay. You will receive an e-mail notification the day your order has been shipped as a confirmation of shipment.

 

WHAT'S THERAPIK'S RETURN POLICY?

Therapik return policy is simple. If for any reason you are not satisfied with your purchase, you may return it within 30 days, from date of purchase, for a full refund, credit or replacement excluding handling fees and any shipping fee if charged for International orders. To return a product simply call our customer service department at customerservice@therapik.com to obtain a Return Merchandise Autorization (RMA) number at any time between 8:30am to 5:00pm Eastern time. When you call for the RMA, we will generate a return label and send it to your e-mail address. Once you’ve received the e-mail, simply print out the return label, affix it to your package and send it to us using a traceable shipper. As the shipper, you are responsible for making sure that the package arrives to us. We recommend that you use a reliable source such as the United Postal Service using delivery confirmation. Once your package arrives to us, we will follow up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued, please allow 24-48 hours after arrival to process the credit.

 

HOW TO USE THERAPIK®?

  1. Place Therapik® cylindrical opening on the affected bite or sting area (do not press).
  2. Activate the Therapik® by keeping the large blue button depressed for as long as the heat is bearable on the skin.
  3. The average application time is approximately 30 seconds. If pain persists,Therapik® may be reapplied to the bite or sting until relief is obtained.

Wait 60 seconds between each application to allow skin temperature to return to normal.

Note: Batteries are required (not included).


WHAT TYPE OF BATTERY SHOULD I USE?

For optimal heat performance, use a 9-volt alkaline Duracell battery. We recommend to use a brand named battery such as Duracell or Energizer Batteries as generic brand batteries do not perform as well.

 

CAN I RUSH ORDER A THERAPIK® IF I LIVE OUTSIDE OF THE US?

Rush orders are not available for international shipping, to qualify you need to live within the United States